We will be open for curbside pick-up only. We are now offering phone, text and email consultations. For more information check out our COVID-19 Policy here. (Last updated January 15)

We will be open for curbside pick-up only. We are now offering phone, text and email consultations. For more information check out our COVID-19 Policy here. (Last updated January 15)

Shipping Policy

Shipping Policy

Where we deliver.

We ship most of our products to major cities across Ontario and other provinces within Canada. However, at this time we do not provide service for International shipping.
Our shopping cart is automated to give you a fairly accurate and affordable shipping rate within Southern Ontario. If you live outside the GTA or Ontario, additional charges may apply. In this case, we will contact you if there are additional charges. Your credit card will never be charged until you confirm the order and shipping charges. We take special care in shipping your product safely and as described in the listing. After inspecting every item that is being shipped, items are then placed in boxes with styrofoam and cardboard corners, strapped and protected with extra styrofoam on the outside and then shrink wrapped for a safe trip to you.

In the event that you get a shipment with damages on the outside, make a note and a picture of it with the driver and let us know. If any item is damaged, we will replace it as soon as possible. Manufacturer’s warranty only to apply.

For customers in Ontario.

Your purchase will be scheduled for delivery within 24-48 hours minimum or at your description after clear payment if the item is in stock. Exceptions are only for national holidays and weekends. Please confirm your address at the time of your check out. For orders with multiple big items please call us and place the order over the phone since additional shipping charges may apply. For local Brant County deliveries, our own crew will leave your items at your preferred spot.

For customers outside of Ontario.

Most large items are shipped within 3-5 business days out of our main warehouse in Brantford if the item is in stock. Exceptions are only for national holidays and weekends. For orders with multiple big items please call us and place the order over the phone since additional shipping charges may apply. For customers outside Ontario, freight companies with skidded orders or large boxes will deliver with tail-gate on curb side, driveway or garage, depending on accessibility. Smaller items are usually shipped out within 24-48 hours via FedEx or Purolator..